Terms and Conditions for Pathways Visa Consultants

1. No Refund Policy

Pathways Visa Consultants will not refund any part of the total fees for services rendered and is entitled to full payment under the following circumstances:

• Once the client signs the contract with Pathways Visa Consultants but decides not to proceed for any reason.
• The client voluntarily withdraws the visa application at any stage.
• The client fails to comply with the visa process, including non-appearance at interviews, failure to undergo medical examinations, or any other required steps.
• The client fails to cooperate with the completion of the process, as per the signed agreement, by not submitting required documents or by withholding essential information.
• The client provides false information or fraudulent documents, leading to case rejection.
• The client communicates directly with the relevant Visa Office or authority without the company’s written consent, resulting in rejection.
• The case is rejected due to the client’s inability to pass background checks conducted by immigration authorities.
• The client’s application is denied due to medical, civil, criminal, national security issues, or changes in immigration rules.

2. Payment Terms

• Sufficient Funds: Clients must ensure their accounts are sufficiently funded before making any online transactions. If an online payment fails due to insufficient funds, any charges debited by the bank or payment provider will be recoverable from the client. Pathways Visa Consultants is not responsible for the success or failure of online transactions.
• Duplicate Charges: In case of a duplicate charge due to a technical issue, Pathways Visa Consultants will refund the second charge without any additional taxes.
• Refunds for Service Failure: Pathways Visa Consultants is not liable for any errors, defects, or misuse occurring from the client’s end during the transaction process. However, we will assist in recovering amounts, provided the loss is caused by reasons other than the client’s misuse or fraudulent activity.
• Reversal of Charges: Any reversal of charges is subject to the terms and conditions of the payment gateway and banks. Pathways Visa Consultants will not be held responsible for delays in charge reversals.

3. Client Responsibilities

• Document Submission: The client must submit all required documents within the timeframe specified by Pathways Visa Consultants or the relevant Visa Office. Failure to do so may result in case delays or rejections, for which Pathways Visa Consultants holds no responsibility.
• Compliance with Laws: The client must comply with all immigration and visa rules. Pathways Visa Consultants will not be responsible for case rejections due to non-compliance with immigration laws or procedures.
• Confidential Information: Clients must not share confidential information related to payment methods (Credit/Debit Cards, Internet Banking, etc.) with third parties. Any resulting misuse will be the client’s sole responsibility.
• Fraudulent Activity: The client’s IP address may be tracked for misuse of payment gateways. Any fraudulent activity will lead to legal action by Pathways Visa Consultants.

4. Service Suspension or Termination

• Operational Difficulties: Pathways Visa Consultants may suspend or terminate services due to operational challenges. In such cases, the client will remain responsible for any transactions made until the time of termination.
• Judicial Review: If a judicial review cannot be filed or processed due to the client’s non-compliance with the agreement, Pathways Visa Consultants will not be liable.

5. Amendments to Terms

Pathways Visa Consultants reserves the right to amend or change these terms and conditions as needed. Any changes will take effect from the date communicated by Pathways Visa Consultants, and the client agrees to abide by the revised terms.

6. Non-Refundable Fees

• Retainer Fees: Service retainer fees are non-refundable once the contract is signed, irrespective of the case outcome.
• Twelve-Month Clause: No refunds will be issued for cases where the client has not cooperated, after the completion of twelve months from the contract date, or in cases where the client is physically or mentally incapacitated, or deceased.

7. Governing Payment Terms

All payments made through Pathways Visa Consultants are governed by the terms and conditions of the payment gateways and banks. By using these services, the client agrees to be bound by these third-party terms and will not hold Pathways Visa Consultants responsible for any defaults in compliance.

8. Legal Compliance

The client agrees not to use Pathways Visa Consultants’ services for any unlawful purposes or in violation of these terms and conditions.

9. Final Terms

All terms mentioned here must be read in conjunction with the agreement signed between the client and Pathways Visa Consultants. These terms are binding and enforceable under applicable laws.

10. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

• Email: [email protected]
• Phone: +92-300-0077727
• Address: 4 Block R3 Phase 2 Johar Town, Lahore