Last updated 23 August 2026
The Pathways fee buys immediate access to a personalised visa roadmap: your step-by-step checklist, document vault, deadline tracking and in-app question support for that visa. It does not include any Australian Government visa application charge, which you pay directly to the Department of Home Affairs and which we cannot refund.
If Pathways is not what you expected, you can request a full refund within 14 days of purchase, provided you have not downloaded or exported your roadmap. Email us at yourpathwaysvisa@gmail.com with your account email and we will process the refund to your original payment method within 5–10 business days.
Regardless of the 14 days, we will refund you if you were charged twice, if you were charged but your roadmap did not unlock, or if the service is unavailable for an extended period.
We cannot refund you because a visa application was refused, delayed, or withdrawn, because your circumstances changed, or because you missed a deadline. Pathways is an organisational tool and has no influence over Department of Home Affairs decisions.
Nothing in this policy limits your rights under the Australian Consumer Law. If the service is not delivered with due care and skill, or does not match how we described it, you may be entitled to a remedy including a refund.
Email yourpathwaysvisa@gmail.com and include your account email and the visa subclass you purchased. We respond to refund requests within 3 business days.